We expect most orders to be processed within 2 business days. You’ll receive a tracking link as soon as your order ships. 

Rest assured, we’re working hard to deliver your order as soon as possible. 

Domestic Shipping: Our standard shipping typically takes anywhere from 3-5 business days.

International Shipping: Depending on the location selected, international shipping typically takes up to 3 weeks to arrive.

No worries! It usually takes up to 24 hours for packages to update in the carrier's system, as they need to receive the package and process it once it's picked up from our warehouse. Therefore, it's probable that your Hidden Candles package will be updated by the end of today. In case there are any unresolved issues after 48 hours, please reach out to us and we'll investigate the matter further!

At the moment, we provide free shipping for Hidden Candles orders that total $60 or more. However, if you use a discount code, it's possible that your subtotal may fall below the minimum required for free shipping. Sometimes, depending on the discount amount, you may end up saving more money with the discount than you would with free shipping. Therefore, we recommend double-checking to ensure you're getting the best possible deal for your order.

Absolutely! We are pleased to announce that we ship to APO/FPO addresses and that it is covered by our flat-rate shipping fee. However, we'd like to advise you that the USPS recommends including unit and box numbers in your APO/FPO/DPO shipping addresses (if applicable) to ensure correct delivery. Also, to avoid any confusion and prevent your mail from being routed through foreign mail networks, it's best to exclude city or country names from your APO/FPO/DPO shipping addresses.

We currently only offer flat rate shipping across the United States, but will be expanding internationally soon!

We partner with trusted carriers like FedEx, USPS, and UPS to deliver your Hidden Candles orders worldwide. However, once your package has been shipped from our warehouse, Hiddencandles cannot be held responsible for any lost, stolen, or mis-delivered packages.

We're committed to ensuring you have a positive experience with our brand, so if you encounter any issues, please first contact the carrier responsible for your delivery. If they're unable to assist you, please reach out to us at help@hiddencandles.com, and we'll do everything we can to help you resolve the issue.

We accept all major credit cards as well as PayPal - we do not accept cash, check, Venmo, Bitcoin, or money orders.

Although this rarely occurs, we will occasionally cancel orders under the suspicion of fraud. We have metrics in place to protect all of our customers and if flags are raised, an order cancellation may be necessary. If this does occur, we will contact you immediately with an explanation. 

Hidden Candles reserves the right to cancel any order.

To initiate a refund or exchange for your Hidden Candles purchase, please visit our returns portal at https://hiddencandles.loopreturns.com/ and provide your order number (including the HSC) and associated zip code.

We want you to be completely satisfied with your purchase, and if you're not, you can request a return or exchange within 30 days of purchase as long as the candle is in its original condition and packaging. Please note that we cannot accept returns of candles that have been lit, unless a manufacturing defect is present.

Our returns process is simple and hassle-free. You can view eligible items for return, shop our store using store credit, and select a new candle. If you choose to return your candle, you can print your prepaid label, review your refund estimate, and track your package back to our warehouse.

We're committed to processing refunds quickly, and you'll likely receive a notification of your refund within hours of your return arriving at our warehouse. However, it may take 1-2 weeks for the refund to appear in your account. If you need any help during the returns process, please email us at help@hiddencandles.com, and we'll be happy to assist you.

Please note that if you choose to return an item outside of the standard process, we won't be able to reimburse you for return shipping, and your refund may be delayed due to additional processing time. Additionally, returns from military bases (APO/FPO) may require additional shipping time. Finally, it may take a few days to up to 2 billing cycles for the refunded amount to appear in your account, depending on your bank's processing times.

At Hidden Candles, we take every step to ensure your candle arrives safely and promptly. However, in rare cases, breakage may occur during transit. If this happens, please email us at help@hiddencandles.com with the following details:

• Photos of the damaged packaging and candle (if possible)
• Number of broken candles and the order number (HSC#), and we'll send a replacement right away.

If you believe your candle has a manufacturer defect, please follow the above steps to request a refund or a replacement. Our goal is to resolve any issues you may have as quickly as possible.